Your Privacy Is Our Priority
main24 is committed to protecting the security and confidentiality of every player's personal information. This document explains in detail how we collect, process and protect your data in a safe and responsible environment.
The Six Privacy Pillars of main24
Every decision we make regarding player data is guided by these principles.
Minimum Collection
We only collect information that is genuinely needed to deliver our services, verify accounts and process payments. No excess data is collected without a clear purpose.
High-Grade Encryption
All data transmitted between your device and main24 servers is protected with SSL encryption technology. Sensitive information such as payment details is never stored in a readable form.
Never Sold to Third Parties
main24 never sells, rents or trades players' personal information to any external party for marketing purposes. Your data remains yours.
Player-Owned Control
You have the right to access, correct, download or request the deletion of your personal information at any time. Such requests will be processed through our support channels.
Limited Retention Period
Data records that are no longer needed for operations or legal obligations will be deleted on a schedule set periodically by our security team.
Breach Notification
In the event of any security incident involving player data, main24 is committed to notifying affected users within the timeframe required by our international licensing guidelines.
Information We Collect
To provide a safe and responsible service, main24 collects several categories of information from players who register and use our platform.
Identity Information
During the account registration process, we require your full name, date of birth, identity card number (MyKad), email address and mobile phone number. This information is used to verify your identity, confirm that you are 21 years of age or older, and comply with international licensing requirements.
Financial and Payment Information
To process deposits and withdrawals through methods such as Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH), we need to collect relevant details. However, full account or card numbers are never stored on our main servers.
Technical and Usage Data
We collect technical information automatically when you use the main24 platform, including:
- IP address and device or browser type
- Game session records and betting history
- Cookie data that allows us to identify your active session
- Time and duration of platform usage
Communications with Us
When you contact main24 customer service via live chat or email, records of those communications are retained for quality assurance, training and the resolution of any disputes that may arise.
⚠️ main24 does not accept registrations from individuals under 21 years of age. Age verification is carried out during registration and on an ongoing basis as part of our responsible gambling policy.
How We Use Your Information
Every use of data we handle is based on service requirements, legal obligations, or consent given by you voluntarily.
Account and Service Management
Your personal information is used to create and manage your main24 account, process deposits with a minimum deposit of RM20, handle withdrawals with a minimum of RM100 within 30 minutes to 3 hours, and ensure bonuses and promotions are credited correctly.
Legal Compliance and Security
As a platform operating under international licensing, main24 is required to verify player identities, detect suspicious activity, prevent money laundering, and ensure that only eligible individuals use our betting services.
Platform Improvement
Anonymised usage data helps the main24 technical team identify performance issues, understand usage patterns, and improve the gaming experience on our platform over time.
Account-Related Communications
We use your email address and mobile phone number to send important account notifications, transaction confirmations and security updates. You can opt out of receiving marketing communications at any time through your account settings or by contacting our support team.
main24 will not use your data for purposes not stated in this document without obtaining your consent first. Whenever there is a significant change to how we use data, you will be notified via email or an in-platform notification before that change takes effect.
Sharing Information with Third Parties
Your trust is main24's most important asset. We manage data sharing carefully and only when necessary.
Payment Service Providers
To process financial transactions, required information is shared with recognised payment processors such as Touch 'n Go, DuitNow, FPX, Boost, ShopeePay and cryptocurrency platform providers. All these payment partners are bound by strict data protection agreements.
Game Software Providers
Game providers such as PG Soft, Pragmatic Play, JILI and Spribe may receive game session data required to run games correctly. This data is managed in accordance with the privacy protection agreements set out in our service contracts with each provider.
Legal Authorities
In circumstances required by law or regulatory body directives, main24 may need to disclose player information to the relevant authorities. We will endeavour to inform you of any such disclosure as long as it is not prohibited by law.
🔒 main24 does not share players' personal information with advertising companies, data brokers or third-party social media platforms for advertising purposes. If you receive communications from any party claiming to represent main24 but not through our official channels, please contact customer support immediately.
Your Rights as a main24 Player
As the owner of your personal data, you have the following rights which can be exercised at any time.
Right of Access
You may request a copy of all personal information we hold relating to your account.
Right of Rectification
If information we hold is inaccurate or outdated, you have the right to request an immediate correction.
Right of Erasure
You may request the deletion of your personal data, subject to applicable legal data retention requirements.
Right to Restrict Processing
In certain circumstances, you may ask us to limit how we use your information while a dispute is being resolved.
Right to Data Portability
You may request your data in a structured, machine-readable format for transfer to another provider.
Right to Object
You may object to the processing of your data for direct marketing purposes or where processing is based on our legitimate interests.
To exercise any of the above rights, contact the main24 support team via live chat 24/7 or send an email to [email protected]. We will handle your request responsibly.
Cookies and Tracking Technologies
main24 uses cookies and similar technologies to keep the platform running smoothly and to provide a personalised experience for each player.
Session and Functional Cookies
These cookies are necessary to maintain your login session, remember language preferences, and ensure security features work correctly. Without these cookies, many basic platform functions cannot operate.
Analytical Cookies
We use anonymised analytics data to understand platform usage patterns, identify pages with technical issues, and improve the overall performance of the main24 website. This data is not used to identify individuals directly.
Managing Your Cookie Preferences
You can manage cookie settings through your web browser. However, disabling all cookies may affect the functionality of certain parts of the platform. We recommend keeping session-related cookies enabled for the best experience.
Data Security Measures
Player data security is the primary responsibility of the main24 technical and operations team.
Security Infrastructure
main24 servers are protected by layered firewalls, intrusion detection systems, and continuous 24-hour monitoring. All data communications between players and the platform are encrypted using the latest TLS protocol.
Controlled Internal Access
Only staff with a legitimate operational need are permitted to access player personal data. All access is monitored, logged and reviewed periodically by our internal security team.
Data Backup and Recovery
Player data is backed up securely on a set schedule to ensure continuity of service. Disaster recovery procedures are tested periodically to ensure your data remains available and safe.
Independent Security Audits
main24 undergoes security audits conducted by independent third parties from time to time. This ensures our data protection practices consistently meet the highest standards set by international licensing bodies.
Changes to This Privacy Policy
main24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology or how we conduct our operations. Whenever there is a significant change, we will:
How We Notify You of Changes
- Send an email notification to the address registered in your account
- Displaying a clear notice on the main24 platform homepage
- Updating the "Last Updated" date at the top of this document
- Keeping an archive of older versions of this policy for your reference
Continued use of the main24 platform after notification of such changes will be considered your acceptance of the updated terms. If you do not agree with the changes, you may stop using the service and request account closure through our customer support.
Ready to Play with Confidence?
With a solid privacy policy and a multi-layered security system, main24 ensures every gaming session is conducted in a protected environment. Explore our slot games, live casino and sports betting today.